• Are C.E.T.® VEGGIEDENT® FR3SH® Tartar Control Chews for Dogs hypoallergenic?

    C.E.T.® VEGGIEDENT® FR3SH® Tartar Control Chews for Dogs are vegetable based chews and do not contain any animal proteins.

  • How many calories are in C.E.T.® VEGGIEDENT® FR3SH® Tartar Control Chews for Dogs?

    The calorie content varies on the size of the chew: Extra -Small: 24 kcal/chew, Small: 48 kcal/chew, Medium: 75 kcal/chew, Large: 105 kcal/chew.

  • What is a behaviour modification plan?

    Behaviour modification consists of simple training techniques that are an important part of the management of separation anxiety. Pet owners can easily learn to incorporate them in their daily routine.

    Behaviour Modification Plan

  • Where do the hides come from to make C.E.T.® Enzymatic Oral Hygiene Chews for Dogs?

    The hides used to make our rawhide chews come from North American cattle.

  • How many calories are in C.E.T.® Enzymatic Oral Hygiene Chews for Dogs?

    The calorie content varies depending on the size of each chew. Petite: 27 kcal, Medium: 31 kcal, Large: 65 kcal and Extra-Large: 89 kcal

  • What is the protein source for C.E.T.® Enzymatic Oral Hygiene Chews for Dogs?

    The chews contain both beef and poultry proteins.

  • What is the difference between C.E.T.® Enzymatic Oral Hygiene Chews and C.E.T.® HEXtra® Premium Chews for Dogs?

    C.E.T. Enzymatic Oral Hygiene Chews feature an exclusive Dual-Enzyme System, plus a coarse texture that works with the dog’s chewing action to reduce plaque and calculus. C.E.T. HEXtra Premium Chews are made using the unique and proprietary binding-releasing system to ensure maximal release of chlorhexidine, which helps reduce plaque and calculus. Activity resulting from chlorhexidine release may be evident for up to 24 hours.1,2

    1. Pader, Morton. Oral Hygiene Products and Practice. New York: Marcel Dekker, Inc., 1988.
    2. Bonesvoll, P “Oral Pharmacology of Chlorhexidine.” Journal of Clinical Periodontology, 4.5(1977): 49-65.
  • My pet is on a restricted diet, which C.E.T.® Enzymatic Toothpaste do you recommend?

    C.E.T. Enzymatic Toothpaste with vanilla-mint flavour does not contain any animal or grain proteins.

  • What is the protein source for C.E.T.® HEXtra® Premium Oral Hygiene Chews for Dogs?

    The chews contain both beef and poultry proteins.

  • How many calories are in C.E.T.® HEXtra® Premium Oral Hygiene Chews for Dogs?

    The calorie content varies depending on the size of each chew. Extra Small: 30 kcal, Small: 32 kcal, Medium: 54 kcal, Large: 88 kcal.

  • Where do the hides come from to make C.E.T.® HEXtra® Premium Oral Hygiene Chews for Dogs?

    The hides used to make our rawhide chews come from North American cattle.


  • What is the flavour source in PROIN® Chewable Tablets?

    Real chicken and sweet whey.

  • What is the flavouring for RECONCILE® Chewable Tablets?

    The flavour is artificial beef.

  • What is the flavouring/protein source for ANXITANE® (L-Theanine) Chewable Tablets?

    It is chicken liver flavoured.

  • Can ANXITANE® (L-Theanine) Chewable Tablets be used for separation anxiety?

    ANXITANE Tablets help promote relaxation in pets exhibiting nervousness, or responding to environmentally-induced stress. It is not intended for use in animals with severe phobias, separation anxiety, or in animals with a known history of aggression.

  • How long do I leave EPI-SOOTHE® Cream Rinse on my pet before washing it off?

    For best results, leave the product on for about 5 minutes, then lightly rinse. 

  • Can MOVOFLEX® Soft Chews be given to dogs of any size?

    Yes! No matter the size of dog only one chew per day is needed. 

  • How often do I give my dog MOVOFLEX® Soft Chews?

    MOVOFLEX Soft Chews should be administered once daily and can be given during or after a meal.

  • What is the fiber source for VETASYL® Fiber Capsules?

    Psyllium husks are the source of fiber.

  • How many calories are in one capsule of VETASYL® Fiber Capsules?

    0.4kcal per capsule (840kcal/kg).

  • What is separation anxiety?

    Separation anxiety is a disease in which affected dogs may exhibit certain problematic behaviours when left alone. Dogs are social animals, and naturally become bonded to family members in their household. When separated from these people, such as when the owner leaves for work or to run an errand, certain dogs may experience distress and engage in unacceptable behaviours as a result of the anxiety of this separation. 


  • After how many days could I reinject a treated animal?

    If there is persistence or even aggravation of the symptoms within 2 days after the injection, it is not recommended to treat again with tulathromycin, as written in the Statistical Process Control (SPC):

    For any respiratory disease, it is recommended to treat animals in the early stages of the disease and to evaluate the response to treatment within 48 hours after injection. If clinical signs of respiratory disease persist or increase, or if relapse occurs, treatment should be changed using another antibiotic and continued until clinical signs have resolved.

    Conversely, it remains possible to reinject TULISSIN(R) to an animal previously cured, for instance to treat another outbreak of disease. In this case, we recommend to wait at least 2 weeks between the 2 successive injections, due to the very long action of TULISSIN(R) Injection.

  • Are there environmental concerns with tulathromycin?

    According to Tulissin EPAR, the environmental impact of tulathromycin is negligible (predicted environmental concentration below trigger value of 100 ppb).

    A Phase I Environmental Risk Assessment (ERA) was provided according to the CVMP/VICH guidelines. The Predicted Envrionmental Concentration (PEC) for soil was calculated in accordance with VICH GL6 and the CVMP guideline on the Environmental Impact Assessment for the Veterinary Medicinal Products in support of the VICH GL6 and GL38 (EMEA/CVMP/ERA/418282/2005-Rev.1).

    The Environmental Risk Assessment can stop in Phase I and no Phase II assessment is required because the initial predicted environmental concentrations in soil for intensively reared animals (cattle and pigs) and pasture animals (cattle and sheep), were below the trigger value of 100 μg/kg. 1

    1. https://www.ema.europa.eu/en/medicines/veterinary/EPAR/tulissin

  • Does tulathromycin have anti-inflammatory properties?

    Macrolides have immunomodulatory effects that are beneficial for humans suffering from many inflammatory pulmonary diseases. These effects have been shown for tulathromycin, as reported in TULISSIN(R) Injection SPC below:

    In addition to its antimicrobial properties, tulathromycin demonstrates immune-modulating and anti-inflammatory actions in experimental studies. In both bovine and porcine polymorphonuclear cells (PMNs; neutrophils), tulathromycin promotes apoptosis (programmed cell death) and the clearance of the apoptotic cells by macrophages. It lowers the production of the pro-inflammatory mediators leukotriene B4 and CXCL-8 and induces the production of anti-inflammatory and pro-resolving lipif lipoxin A4.

    Particularly regarding swine respiratory disease complex, clearance of apoptotic cells by macrophages has been shown in vitro for Actinobacillus pleuropneumoniae and immunomodulatory effects seen in PRRSv infected porcine macrophages. It is important to mention that these immunomodulatory effects do not impair normal immune response. Such non antimicrobial effects of tulathromycin are potentially interesting to treat BRD and SRD.

  • How is the viscosity when the weather is cold?

    TULISSIN(R) Injection is a very fluid solution without any problem of viscosity at low temperature.
    Moreover, our studies have not shown variations of quality in several freezing/unfreezing cycles (alternating storage at -20°C and 30°C during 2-3 days for each step).
    However, it is generally recommended to avoid injecting a cold product for animal welfare and optimal bioavailability.

  • Why did you choose a glass bottle with a silicone shell rather than a plastic shell?

    We chose a glass vial after observing that the stability of tulathromycin can be impaired by contact with plastic. The choice of glass guarantees an optimal quality, even at high summer temperatures, as shown by our long shelf life, 3 years. In addition, our packaging is original, with a protective shell in silicone (a material known to absorb shocks) and an adapted shape, which considerably reduces the risk of breakage of the 250 mL bottles.